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Call centre workers suffer voice problems

17th April 2012 | Health and Safety Signs

Posted by Ben Alexander

Workers at call centres throughout the UK are suffering from a lack of voice training, a study has indicated.

Illnesses affecting these workers across Britain include voice loss, sore throats and breathlessness, with roughly one in ten employees diagnosed with a voice problem, according to the Institution of Occupational Safety and Health (IOSH).

As well as this, 60 per cent noted that it is difficult to make themselves heard against background noise.

Dr Luise Vassie, executive director of policy at IOSH, said: "People who depend on their voices within their day-to-day role, such as actors and singers, often have training on how to control and protect their voice - call agents should be no different."

The dangers of over-exposure to sound have also been recently highlighted, with Vivienne Michael from Deafness Research UK stating that staff who operate in noisy surroundings must ensure that they have appropriate ear protection in the workplace.ADNFCR-2754-ID-801341406-ADNFCR


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