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Call centre workers face significant health and safety risk

18th June 2012 | Warning Signs

Posted by Jason Nicholls

A quarter of call centre workers have had their access to a toilet break restricted, leading to a "significant risk" to their health and safety, research shows.

The Press Association has reported on a study by Unison, which found that staff in such environments were not able to protect their health as a result of target-driven and closely monitored working operations.

Seven out of ten respondents cited eye strain as an issue they faced at work, while more than half encountered problems with their hearing and voice.

Speaking to the news provider, Unison general secretary Dave Prentis said: "The results of this survey should be a wake-up call for call centre employers, and Unison demands that they act now before the situation gets even worse."

It is important that companies are aware of their employee's health and safety needs and express care for the wellbeing of their staff, while helping to address any issues that arise from work.ADNFCR-2754-ID-801386672-ADNFCR


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